A lot of people who start using their 1st hosting account, or switch companies, frequently have inquiries about how specific operations are completed or confront difficulties when setting up various things such as e-mails, site settings, and so on. That is why, some hosting providers have prepared documentation with frequently asked questions and issues so as to help their clients receive information quickly and easily. As a result, the technical support engineers can concentrate on actual problems that particular customers may be encountering, because the solution for the minor things will already be available on the web and customers can tackle them without having to get in touch with the support staff. Having exhaustive documentation is pretty important, particularly for new clients without any prior experience, because the hosting service involves an immense number of functions and lots of individuals can get baffled about what action to take. A good knowledge base can both help you perform the tasks that you want and find out how the web hosting service works in general.

Extensive Online Documentation in Cloud Hosting

If you have ordered your first cloud hosting package through our company or have moved your site over to us, you will grow used to our platform and our custom Hepsia Control Panel before you know it thanks to the fact that we have prepared a substantial knowledge base where you can find all the information that you will ever need – both general info in regard to the web hosting service as a whole and more specific info about the separate functions that you can make use of and the issues that you can stumble upon. The articles themselves are available in two locations. The full article list can be accessed via the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every Control Panel section as well. You can discover how to do basically everything, from creating an .htaccess config file to managing a mailing list, and all the articles offer comprehensive guidelines, so you will never get disorientated on account of an unclear text. Naturally, in case you face a more specific obstacle and you don’t find anything about it in our knowledge base, you can touch base with our tech support engineers 24-7.