Being able to communicate with your cloud hosting company when you have any kind of questions or encounter any issues is important and how quickly they'll respond and take action could be essential, especially if your web site is business-oriented, as more downtime often means losing potential customers. The support options are also an easy way to identify actual providers from resellers. The second typically respond just to email messages or support tickets and you'll have to wait for a whole day or maybe more to get a reply. In case your problem calls for several replies, you'll end up losing days so as to have a problem fixed. When you use a genuine and reputable hosting supplier, you should be in a position to get in touch with the support team at any moment and receive a timely response no matter what the problem or your question is - customer, pre-sales or technical one.

24/7 Customer Support in Cloud Hosting

We supply 24/7 billing, customer and technical support for all our cloud hosting. Even if you are not our client yet and you have some questions, we will help you without delay and give you the necessary info, to give you a choice to make the very best decision when you acquire a new website hosting account. We are available at any moment, including weekends and holidays, and we offer multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we have a couple of phone numbers internationally, so that you are able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive assistance for some task or issue, whatever its difficulty.