24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and technical support for all our cloud hosting. Even if you are not our client yet and you have some questions, we will help you without delay and give you the necessary info, to give you a choice to make the very best decision when you acquire a new website hosting account. We are available at any moment, including weekends and holidays, and we offer multiple options for communication to get in touch with us - phone, live chat, emails and support tickets. For your convenience, we have a couple of phone numbers internationally, so that you are able to call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The standard response time is no more than 15-20 min, so you can forget about waiting for days and nights to receive assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in Dedicated Servers
All of the dedicated server plans that we provide come with 24/7 support via different means of communication and with a 1-hour maximum response time warranty. In case you want to find out more about the plans or you have some general or billing questions, you are able to phone one of the local numbers that we have around the world or you may use our live chat service and consult with a live representative. For solely technical issues that require some help from a tech support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to monitor a specific matter. The answer time for them rarely surpasses half an hour, so that you can forget all about having to wait for a full day so as to receive assistance. Our support service is available for all server-related issues, including the pre-installed software. When you need assistance for third-party applications, you may consider adding the Managed Services upgrade that we supply with all of the plans.