Integrated Ticketing System in Cloud Hosting
Our cloud hosting come with an integrated support ticket system, which is an indivisible part of our in-house developed Hepsia Control Panel. As opposed to other similar tools, Hepsia will enable you to manage everything related to the web hosting service itself in the same place – payments, web files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin consoles. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with just several clicks without having to sign out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will supply you with more info and which may help you resolve any particular issue even before you open a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or an official holiday.