A ticketing system is the most widespread medium of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to handle an issue that requires some time to examine or that needs to be escalated to an admin. Thus, all replies given by either party will be stored in one place in the event that somebody else needs to work on the issue in question and the information in the ticket will be available to all parties. The disadvantage of deploying a ticketing system with most web hosting platforms is that it’s not part of the web hosting Control Panel, which goes to say that you’ll need to sign in and out of at least two accounts to execute a particular procedure or to contact the company’s help desk support staff. In case you desire to manage a handful of domains and each one of them is hosted in its very own account, you will need to use an even larger number of accounts at the same time. Plus, it can take a considerable span of time for the hosting provider to process your ticket requests.

Integrated Ticketing System in Cloud Hosting

Our cloud hosting come with an integrated support ticket system, which is an indivisible part of our in-house developed Hepsia Control Panel. As opposed to other similar tools, Hepsia will enable you to manage everything related to the web hosting service itself in the same place – payments, web files, e-mails, tickets, etc., avoiding the necessity to log in and out of different admin consoles. If you have any technical or pre-sales questions or any difficulties, you can send a ticket with just several clicks without having to sign out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will supply you with more info and which may help you resolve any particular issue even before you open a ticket. We guarantee a response time of maximum 60 minutes, even if it is a weekend or an official holiday.