A live chat is one of the several channels of communication supplied by some website hosting suppliers as a part of their support service. Determined by the company, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is quicker in comparison to a support ticket and it makes it much less likely to misunderstand or misspell anything in comparison to a telephone call with an agent. What's more, if the trouble that you experience requires some time to be investigated and taken care of, you are able to do something different at the same time rather than just waiting, like you would have to do if you call. You can also take advantage of a live chat assistance service without spending a dime provided that you have web access even if your website hosting provider is located in another country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that various problems are usually resolved if you speak to a live person, we supply a live chat service for all our potential and current customers. Our chat is accessible every day and our support agents can assist you with a number of questions and problems. If you aren't our client yet, you are able to find out more about our cloud hosting packages and the website hosting platform in general in order to be certain that your sites will operate effectively on our servers. In case you already have an account and you have some questions or you experience any issues with some of our solutions, you will be able to get in touch with us through the live chat and we will provide the required information or assist you to troubleshoot the problem. You will have to open a trouble ticket for some problems that require longer time or the help of a sysadmin, but for numerous basic troubles you'll get help on the spot.