One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any ticket that you open or any e-mail that you send is just 1 hour, even in case you contact us during weekends and legal holidays. Whatever the essence of your issue or enquiry may be, we will lend a hand instantly and will give you the necessary information to troubleshoot any problem with your sites. The actual reaction time typically does not exceed 15-20 minutes, which means that you can forget about waiting for hours and hours on end to get an issue sorted out or what is even worse – waiting one whole day only to get a response that more info is necessary while nothing is fixed. We will offer you assistance in a jiffy as we are aware of how expensive time can be in the dynamic digital age. The sixty-minute response time guarantee applies to any billing or technical query that you might have with regard to our cloud hosting.