One-Hour Response Guarantee
Learn a lot more about the 1-hour response time guarantee and in what ways you, as the customer, can benefit from it.
If you’ve ever got any queries relating to the web hosting service in general or if you experience a problem with your websites, you will need to contact the respective web hosting company’s tech support team. It may not make a difference how quickly they’ll reply when you have a general inquiry, but an issue like a faulty software application update, for example, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to help you out, the longer the website will be out of order. In case you offer goods or services online, any downtime will adversely affect your site and you can lose existing or prospective visitors. Many web hosting providers, especially resellers, answer e-mails and tickets within 24 hours, but in the electronic space that’s way too long, as visitors will rarely go back to a website that is not functioning properly over lengthy periods.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum reply time for any ticket that you open or any e-mail that you send is just 1 hour, even in case you contact us during weekends and legal holidays. Whatever the essence of your issue or enquiry may be, we will lend a hand instantly and will give you the necessary information to troubleshoot any problem with your sites. The actual reaction time typically does not exceed 15-20 minutes, which means that you can forget about waiting for hours and hours on end to get an issue sorted out or what is even worse – waiting one whole day only to get a response that more info is necessary while nothing is fixed. We will offer you assistance in a jiffy as we are aware of how expensive time can be in the dynamic digital age. The sixty-minute response time guarantee applies to any billing or technical query that you might have with regard to our cloud hosting.