Despite the fact that this is not the most importantaspect for you to identify a trustworthy cloud hosting provider from a bad one and a reseller from a real provider, the option to call and talk to a live person is a sign that you are not working with a one-person firm and that you will be able to get in touch with somebody whenever you're in need of support. The phone support for hosting services may vary from standard to professional, which means that the problems that can be resolved through a phone call vary based on the service provider. Generally, these issues are simpler and include billing or first level technical issues because more difficult problems generally need a support ticket where both you and the system administrators can follow the proceedings with a specific situation. Still, the option to phone call your supplier can save you lots of time and efforts for the numerous small issues that may eventually show up when you manage your website hosting account.
Phone Support in Cloud Hosting
All our cloud hosting packages come with phone support 14 hours per day even on public holidays, so that if you don't have an account yet, you'll be able to phone us and learn more about our services or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the United States of America, Great Britain and Australia, so you can call the number that is closer to you. If you are a current customer, we will help you in a timely manner with any kind of general and billing matters as well as with a number of technical issues in order to save you time and efforts - we acknowledge the fact that in some cases it is easier to talk with a live person to get things done instantly. Certainly, some matters simply cannot be taken care of on the phone, so in such a case you can take advantage of our ticketing system.