A 99.9% Server Uptime
The principal advantage of constructing your very own cloud hosting platform is that you do not need to be worried about compatibility issues – you configure a given set of software tools in such a way as to work with a given set of hardware parts. The outcome is something considerably more solid and reliable, as there are less potential risks of failure. We’ve set up our cloud hosting system atop tried and tested hardware components together with a heavily modified version of Security–Enhanced Linux so as to create a truly safe and secure environment for your web sites.
That’s why, with all our cloud hosting plans we give you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
In addition to our cloud hosting platform, we’ve also built our very own internal network in all our datacenters. Everything is based on top–notch hardware parts delivered by Juniper. Besides, on each router, we have installed a firewall with an elaborate algorithm in an effort to filter all dubious requests.
Thus, in all our datacenters – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center as well as in our AU data center, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to reduce all possible risks with our cloud hosting packages and despite the fact that we offer excellent support, there are situations when the client simply isn’t pleased with what we are offering. Or he needs to switch to a more powerful hosting service, such as a VPS server or a dedicated server.
This is exactly why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you aren’t pleased, you will get a refund.
24/7 Technical Support
If you’ve ever been forced to wait around for hours to receive a reply, you’re probably aware of how exasperating this can be, particularly if your web site is at stake. That’s the reason why our company offers a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technical support engineers will be here and they will answer you within 60 minutes. And the best thing is that their average response time is well under 20 minutes!