Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
All your help requests will be replied to in maximum 1 hour after the trouble ticket or e–mail is submitted. If your issue calls for additional assistance from a system administrator, we’ll forward the trouble ticket or the e–mail to the person on duty and we will leave a comment to notify you that more time will be needed for finding the optimal solution. If you take advantage of our Managed Services package, any of the tasks included there will be executed whenever you like.
A Topflight Client Care Service
Our tech support staff will be at your disposal 24–7 if you need help working with our Website Control Panel or with any of the applications that we have pre–installed for you on the server. And if you require help handling all the ordinary admin tasks on your dedicated server, you can have a glance at the Managed Services package, which includes data backup storage space, Operating System updates every week, software installation and troubleshooting services, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Area
We have equipped the Website Control Panel with a detailed knowledge base, which includes detailed explanations of its features and functions. What’s more, we have shot detailed video tutorials that will further instruct you how to perform a given operation or resolve a frequently experienced issue. The how–to articles and the video tutorials are easily reachable from each Website Control Panel section through the Help and Videos buttons situated in the upper right corner.